One of the most enjoyable election campaigns I have ever fought was in 1990. I was a Minister in an unpopular Labour Government headed for massive defeat. Yet the voters were unfailingly courteous and polite at every stage of the campaign. Why? Quite simple really – they had already decided they were going to change […]

A quiet revolution is underway in the provision of public services. Under the guise of its “Better Public Services” programme the Government is stealthily but deliberately changing the way in which public services are delivered, and also, and perhaps more importantly, the way the public service identifies and designs the services it provides. The more […]